Shipping & Delivery Policy

Shipping & Delivery Policy

At Valera Watches, we are committed to delivering your order safely, securely, and as efficiently as possible.

Shipping Method

All orders are shipped free of charge via DHL Express from our operational center in Cairo, Egypt, with real-time tracking.

Processing Time

Orders are typically processed and dispatched within 1–2 business days after payment confirmation.

Delivery Time

Delivery generally takes 4–7 business days, depending on the destination. Please note that delivery times are estimates and may vary due to customs processing or other external factors beyond our control.

Tracking Information

A DHL tracking number will be provided as soon as your order is dispatched, allowing you to monitor your shipment step by step.

Insurance & Protection

All shipments are carefully packaged and handled. In the rare event of loss or damage during transit, please contact us promptly so we can assist and work toward a fair resolution.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or local fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price.

Shipping Issues

Any shipping-related issues, including damage or loss, must be reported within 48 hours of delivery and supported with clear photographic evidence.

For any shipping inquiries, please contact us at:

info@valerawatches.com

Buy with confidence.